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Frequently asked questions
Where do your cruises depart from and is there parking?+
Our main departure point is Rutland Water, North Shore, Bull Brigg Lane, Whitwell LE15 8BL. Scheduled sailings also call at Normanton on the South Shore. Anglian Water provide car and coach parking next to our departure point at Whitwell (charges apply). We accept no liability for any loss or damage to any vehicle or contents. There is no vehicle access to the Normanton pier; car parking at Normanton is about a 15-minute walk from the pier.
Once I have purchased a ticket, can I change the date or time, or cancel and get a refund?+
No. Our tickets and boarding passes are non-transferable, non-refundable and not for resale.
Can I get a refund if someone in my group cannot travel?+
No. Our tickets and boarding passes are non-transferable, non-refundable and not for resale.
Can I add extra people to my online booking?+
Yes. Purchase additional tickets online if space is available.
Is the boat suitable for people with reduced mobility or wheelchair users?+
Yes. We have a lift on board and can accommodate 6 standard-sized wheelchairs per sailing, at Whitwell only. We cannot accommodate scooters or larger wheelchairs. Please make sure our access is suitable before booking, and bring enough helpers to board and disembark safely.
If I have booked a private cruise, can I cancel and get a refund?+
Please notify us immediately. Your booking fee is non-refundable. You will also be liable for the cost of any goods or services reserved on your behalf and, if you cancel less than 12 weeks before your sailing date, the total price of the booking.
Do carers go free?+
No, although group discounts may be available. Please check with us for details.
Can we bring dogs on board?+
We have a limited number of places for dogs and may make an additional charge. Please keep dogs on a lead and under control at all times. We reserve the right not to carry any dog in the interests of safety.
What time do we need to arrive?+
We operate to a strict timetable. Arrive at least 15 minutes before your scheduled departure — if you are late, the boat will not wait.
Can we bring our own food and drink?+
Generally, no. On public sailings only items bought from our bar may be consumed on board. Separate arrangements can be agreed for private bookings.
What happens if the weather is bad?+
We still sail in the rain, but high winds may cause cancellations. There is covered seating on the lower deck for around 60 people. Check sailings and availability online before your visit, especially if travelling some distance.
Are your cruises suitable for babies and children?+
Yes. Children under 15 must be accompanied by someone over 18 and supervised at all times. Tell us about any children under 3 when booking. All guests on Gin Cruises must be 18 or older.
Do we need to wear life jackets?+
No. We carry sufficient life rafts or life rings for all passengers.
Can we bring pushchairs, prams or bicycles?+
Yes. Space is available on the lower deck via 3 steps, and we may ask you to fold pushchairs or prams. Space for bicycles is limited — please ask before buying a ticket.
Is there a toilet on board?+
Yes, on the lower deck. Facilities for wheelchair users and people with restricted mobility are at the Harbour Bar, next to our departure point at Whitwell.